PAIA POLICY

PAIA POLICY

Prepared in accordance with Section 51 of the Promotion of Access to Information Act, 2 of
2000 (PAIA)
and aligned with the Protection of Personal Information Act (POPIA)
Company Name: Throb Tek PTY LTD
Registration Number: 2017/120072/07
Date Compiled: July 1, 2025
Website: https://www.throbtek.co.za
Email: info@throbtek.co.za

  1. Introduction
    This manual is published in terms of Section 51 of the Promotion of Access to Information
    Act, 2000 (Act No. 2 of 2000) (PAIA), to foster a culture of transparency and accountability within Throb Tek PTY LTD by giving effect to the right of access to information. It further promotes compliance with the Protection of Personal Information Act (Act No. 4 of 2013), ensuring the lawful processing and protection of personal data in the course of our operations.
  2. Company Overview
    Throb Tek PTY LTD is a South African-based company specialising in the supply and distribution of wristbands and event control systems. We serve event organisers, businesses, and institutions with secure and custom solutions that support access control,
    branding, and guest management.
    Head Office:
    Ninety-Six Building,
    96 Jorissen Street,
    Braamfontein, Johannesburg,
    Gauteng, South Africa, 2001
    Telephone: +27 11 568 0635
    Email: info@throbtek.co.za
    Website: https://www.throbtek.co.za
  3. Contact Details of the Information Officer
    Designation: Information Officer
    Name: Thabang E Ditedu
    Position: Chief Executive Officer
    Email: info@throbtek.co.za
    Telephone: +27 11 568 0635
  4. The ACT and Section 10 Guide
    The Human Rights Commission has compiled a guide to assist persons wishing to exercise
    their rights in terms of the Act. This guide is available from: South African Human Rights Commission (SAHRC)
    PAIA Unit, Research and Documentation Department
    Address: 29 Princess of Wales Terrace, Cnr York and St Andrews Street, Parktown,
    Johannesburg, 2193
    Telephone: +27 11 877 3600
    Website: http://www.sahrc.org.za
  5. Records Available in Terms of Other Legislation
    Throb Tek PTY LTD keeps information and records in accordance with the following
    legislation, where applicable:
  • Companies Act No. 71 of 2008
  • Income Tax Act No. 58 of 1962
  • Value Added Tax Act No. 89 of 1991
  • Basic Conditions of Employment Act No. 75 of 1997
  • Employment Equity Act No. 55 of 1998
  • Labour Relations Act No. 66 of 1995
  • Protection of Personal Information Act No. 4 of 2013
  • Electronic Communications and Transactions Act No. 25 of 2002
  • Broad-Based Black Economic Empowerment Act No. 53 of 2003
  1. Records Held by Throb Tek PTY LTD
    6.1 Internal Records:
  • Company registration documents
  • Memorandum of Incorporation
  • Statutory records and minutes
  • Financial statements and tax returns
  • Employment contracts and records
    6.2 Customer Information:
  • Client contact details
  • Invoices and payment records
  • Order history
  • Marketing communication preferences
    6.3 Supplier Information:
  • Supplier agreements and contact details
  • Payment records and invoices
    6.4 Marketing and Website:
  • Newsletter subscriptions
  • Analytics and tracking data
  • Social media interactions
  • Cookie policy and privacy notice
  1. Request Procedure for Access to Records
    To access records, complete the prescribed Form C (available on the SAHRC website), and submit it along with the applicable request fee to the Information Officer. Provide sufficient detail to identify the record(s) requested, your identity, and preferred method of access.
    Access will be granted if:
  • The record is required for the exercise or protection of a right; and
  • No grounds for refusal under the PAIA or POPIA exist.
  1. Grounds for Refusal of Access
    Access may be refused where it would:
  • Unreasonably disclose personal information about a third party
  • Endanger the life or safety of an individual
  • Compromise commercial or confidential information
  • Violate legal privilege
  1. Remedies Available Upon Refusal
    If access is refused, the requester may:
  • Submit an internal appeal to the Information Officer
  • Approach the High Court for relief
  1. Information Automatically Available
    The following information is available without a PAIA request:
  • Company profile
  • Product brochures
  • Marketing materials
  • Terms and Conditions
  • Cookie and Privacy Policy
  • Public job postings
  1. Fees
    Requesters may need to pay:
  • Request fee (when submitting Form C)
  • Access fee (if the request is granted)
  • Reproduction fee (for printing, emailing, or copying records)
    Fees are regulated by the Department of Justice and Constitutional Development.
  1. Preservation and Retention of Records
    Throb Tek retains records according to the periods prescribed in applicable legislation and
    processes personal data in accordance with POPIA.
  2. Availability of the Manual
    This PAIA Manual is available:
  • On our website: https://www.throbtek.co.za
  • By email request: info@throbtek.co.za
  • At our registered head office