Privacy Policy

This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you. Please read it together with our Website Terms, Sales Terms, and Refund Policy to understand your full rights and obligations.

Personal Information.
Personal Information has the meaning assigned in the Protection of Personal Information Act 4 of 2013 (“POPIA”). It can include: Name and surname, Postal or physical address, Email address,
Telephone number, Identity or company registration number

Using this website does not automatically reveal your identity. If you register for personalised
services, you may choose to give us certain Personal Information. If you elect not to provide it, we may be unable to supply some customised products or services.

Why We Use Your Information

We process Personal Information to:Improve, monitor, and audit our products and services, Provide information or advice you request, Send marketing or event updates you can opt out of at any time, Comply with legal obligations (e.g., product recalls, regulatory reporting) , Generate non-identifiable statistics and customer insights

Sharing with third parties
We may share Personal Information with:
? Regulatory authorities (inside or outside South Africa) when required by law
? Service providers (e.g., IT hosts, couriers) under strict confidentiality agreements
Non-personal data, such as IP addresses, is used only for security, system administration, or to
enforce our terms of use.

All staff, partners, and suppliers who access Personal Information are contractually bound to
maintain its confidentiality.

Cookies
Our site uses cookies—small text files stored on your device—to recognise repeat visitors and
analyse site usage. Cookies do not store Personal Information and do not identify you personally. You may disable cookies in your browser, but parts of the site may not function optimally.

Data Security
We apply industry-standard safeguards—including encryption in transit (EV SSL certificates),
firewalls, secure VPNs, and routine penetration testing—to protect your information from loss,
misuse, or unauthorised access. While no online system is completely fool-proof, we regularly
update our defences to align with best practice. Throb Tek will not be liable, to the extent permitted by law, for any unauthorised access beyond our reasonable control.

Your Rights
Under POPIA you have the right to:

1. Access the Personal Information we hold about you
2. Request correction or deletion of inaccurate or outdated data
3. Object to certain forms of processing
4. Opt out of direct marketing
   To exercise these rights or lodge a concern, contact us on +27 011 568 0635or info@throbtek.co.za If we cannot resolve your concern, you may complain to the Information Regulator (inforeg@justice.gov.za). Obsolete Personal Information is securely destroyed or de-identified unless we must retain it for legal or analytical purposes.
   
5. Third-Party Links
   Our site may include links to external resources (e.g., event-industry blogs, design portals). ThrobTek neither controls nor endorses their privacy practices. Review those policies separately before sharing data.
6. Policy Amendments
   We may revise this statement to reflect legal changes, technological advances, or business adjustments. A “last updated” date will appear at the top. Material updates may be highlighted by banner or email notice. Continued use of our services after such changes indicates acceptance.
   
7. Amendments to Privacy Policy
   Throb Tek may update or revise this Privacy Policy whenever necessary, at its sole discretion. We encourage you to review the policy periodically to stay informed about any modifications. If you disagree with any updates, please discontinue using the website and refrain from placing further orders.
   Updates to this Privacy Policy become effective immediately upon being posted on the website. By continuing to access or use the website after changes are published, you agree to be bound by the revised terms.