Returns & Refunds Policy

Returns & Refunds Policy

Last updated: 11 July 2025

1. Scope & Eligibility
   This policy applies to all products purchased directly from Throb Tek (Pty) Ltd, including but not limited to:

• RFID wristbands (fabric, PVC, silicone, etc.)
• Lanyards & pass holders
• Custom-branded merchandise
• Stationery & promotional materials
• PPE and event supplies
  You may return eligible items within 14 calendar days from the date of delivery, provided
  they meet the criteria listed below.

1. How to Initiate a Return
   To start a return, please contact:
   �� Email: sales@throbtek.co.za
   �� WhatsApp: +27 61 482 0587
   Include:

• Order/invoice number
• Reason for return
• Photos (if applicable)
  We will provide a Return Authorization Number (RAN) and our return address in
  Johannesburg.

1. Conditions for Returns

• Items must be unused, undamaged, and in original packaging.
• A valid proof of purchase is required.
• Items returned without a RAN or after the 14-day period may not be accepted.

1. Return Shipping Costs

• Customer’s responsibility unless due to a Throb Tek error (wrong or defective product).
• Returned items must be packaged securely to prevent transit damage.
• Courier costs are non-refundable unless otherwise agreed.

1. Damaged, Defective or Incorrect Items
   Notify us within 7 days of receipt.

Send:

• Photos showing the issue
• A short description
  Throb Tek will:
• Replace the item free of charge, or
• Offer a full refund, including return shipping.

1. Custom & Branded Products
   Strictly non-refundable and non-exchangeable, including:

• Printed wristbands
• Branded lanyards
• Promotional merchandise with custom logos
  Always check your proofs or pre-production samples carefully before approving.

1. Exclusions
   Returns or refunds will not be accepted for:

• Opened or used PPE (e.g. masks, sanitizer)
• Products damaged due to misuse or negligence
• Items returned after the 14-day window without prior approval

1. Exchanges

To exchange an item:

• Return the original as per normal procedure
• Place a new order for the desired item
  We do not reserve stock for exchanges until the new order is confirmed.

1. Refund Processing

• Once your return is received and inspected, we’ll notify you of approval.
• Refunds will be processed via the original payment method within 10 business days.
• Bank processing times may vary (typically 3–5 working days).

1. Non-Collected In-Store Orders

Orders not collected within 10 calendar days from notification will incur a R100/week
storage fee.

Items uncollected after 60 days may be donated or disposed of at our discretion.

11. Warranties

• Throb Tek offers a 30-day limited warranty on most products for defects in materials or workmanship.
• This does not cover: Wear and tear Damage from misuse or improper storage Unauthorised modifications
  To claim a warranty, contact us with detailed photos and your proof of purchase.

11. International Orders

• Customs duties, import VAT, and border clearance costs are the responsibility of the customer.
• Returns from outside South Africa are accepted, but all return shipping costs are borne by the customer unless due to our fault.
• International refunds may take longer due to banking delays and currency processing.

11. Privacy & Data Protection (GDPR/POPIA)

• All customer information is handled in compliance with POPIA (South Africa) and GDPR (EU clients).
• We collect only the information needed to process and ship your order.
• Customer data is never sold or shared with third parties, except courier partners.
• You may request deletion of your personal data at any time by emailing:
  privacy@throbtek.co.za
  View full Privacy Policy: www.throbtek.co.za/privacy-policy (coming soon)

11. Policy Changes
    Throb Tek (Pty) Ltd reserves the right to amend this policy at any time. The latest version is
    always available at:
    �� www.throbtek.co.za
    Need Help?
    Email: sales@throbtek.co.za
    WhatsApp: +27 61 482 0587

Based in Johannesburg, Gauteng